Welcome

Trac is a simple ticketing tool which can be used to create things which you need attending to with in the CRM.

From the menu at the top select 'New Ticket' to create a new ticket. Complete at least the Summary and the Description fields before creating a ticket. If you wish to view the progress of a ticket, or add a comment, then use View Tickets. There are a number of reports available, probably the most useful is number 7, My Tickets, which will show you all the tickets which you are involved with.

If you need further help the TracGuide is a good place to start.